Responsible Gaming
Gambling Should Be Entertainment
At Mystake, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning that over time, the odds favour the operator. Please only gamble with money you can afford to lose, and never chase losses or bet more than you intended.
Age Verification
In the UK, you must be at least 18 years of age to gamble. Mystake takes age verification seriously and requires all users to confirm they are of legal age during registration. If you are under 18, please do not attempt to create an account or place bets.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem. Please take action and seek support:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses such as rent, bills, or food
- Hiding gambling activity from family, friends, or partners
- Spending more time or money gambling than intended
- Neglecting work, studies, or personal relationships due to gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Borrowing money or going into debt to fund gambling
- Lying about the amount of time or money spent on gambling
- Feeling that gambling is the only way to relieve stress or solve problems
Self-Help Tools Available
Mystake provides several tools to help you maintain control over your gambling:
- Deposit Limits
- Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits
- Set a maximum amount of money you are willing to lose over a set time period.
- Reality Checks
- Receive pop-up notifications at regular intervals reminding you how long you have been gambling and how much you have spent.
- Self-Exclusion
- Take a break from gambling by temporarily closing your account. You can also use national self-exclusion schemes (see below) to block access across multiple operators.
To access these tools, log into your Mystake account and visit the Responsible Gaming section of your account settings.
Support Organisations
If you are struggling with gambling, professional help and support are available. The following organisations provide free, confidential assistance:
United Kingdom
- GamCare – Free counselling and support for problem gambling
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling operators
www.gamstop.co.uk
Register to be blocked from all licensed UK online casinos and betting sites - Gamblers Anonymous – Peer support meetings and 12-step programme
Telephone: 0207 384 3060
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
Canada
- Responsible Gambling Council
www.responsiblegambling.org
United States
- National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German Federal Centre for Health Education
Telephone: 0800 1 372 374 (free helpline)
If You Need Help
If you recognise that gambling is becoming a problem, or if someone close to you is struggling, please reach out for support without delay. There is no shame in seeking help—problem gambling is a recognised issue and professional support can make a real difference.
Contact one of the organisations listed above today. Help is available, and recovery is possible.